Addendum #1
6/8/2015
Please note: The meeting location is Lake County Public Works, 650 Winchester Road, Libertyville, IL.
6/2/2015
Please note the pre-proposal meeting time has been changed to 1:00 p.m. central standard time. A revised RFP document has been posted to the website.
6/15/2015
Question: Page 12, Specifications, Section 5. Performance Requirements - Are these the only performance Requirements that we want managed?
Response: Yes, these Performance Requirements along with the requirements in Appendix A.
Question: Will Public Works require that the vendor provide a kiosk at the Public Works location in Libertyville, IL for payment processing?
Response: Your proposal should indicate how payments are to be made at the Public Works location in Libertyville, IL.
Question: Will Lake County require that the vendor use the software that is currently in place?
Response: Your proposal should indicate whether you are able to use the County’s current software or if you prefer to use your own software.
Question: Will the pre-proposal sign-in sheet be provided as part of the addendum?
Response: Yes, the Pre-Proposal Attendees sheet is attached.
Question: Will the County be adsorbing credit/debit card and e-check payments (currently in place), or will you be moving to a convenience fee model where customers pay for each transaction?
Response: This will be determined during contract negotiations.
Question: I want to confirm this this RFP is for Billing (Electronic and Print), Bill Presentation (online) and Payment Solutions.
Response: Yes this RFP is for Billing (Electronic and Print), Bill Presentation (online) and Payment Solutions.
Question: Can you provide Credit Card Processing Statements/Merchant Services Statements for the last full 3 months of activity. We are interested in understanding the following: Transaction Detail by Card Type (Debit/Credit) or E-Check; Regulated vs. Unregulated Transactions (Credit & Debit); True Average Payment Transaction value ($$).
Response: Yes, the reports are in included as part of this addendum.
Clarification: Your proposal should indicate if you have the ability to generate usage reports based on user types, i.e. bakeries, laundromats, restaurants, etc.